Colgate Connect

Before you begin, let’s make sure you’ve got the device you need. The hum smart toothbrushes and the hum app are compatible with iPhone, iPad, and iPod touch, as well as most of the Android devices.

You’ll also need iOS 15.0 or later or Android 6.0 or later to download the hum app from the Apple App Store or the Google Play Store

We also wanted to give you a heads up that Colgate prioritizes development for the mobile platforms most people use and may decide to end support on some operating systems to continue creating new features and improve our customer experience for the wider audience.

We’re here to help you set up and use your new hum toothbrush so you can start becoming a brush boss.

Setting up your Colgate Connect app

1. Download the latest version of the Colgate Connect app
2. Turn your hum toothbrush on and tap Connect brush now! Then follow the steps to pair it.
3. Enter your name and preferred email, which will become your Colgate Connect account. Doing this allows you to personalize your experience, get tailored brushing guidance, save your progress, and rack up smile points that you can redeem in the Colgate store. 
4. You have a few different choices to sign up with: with your email, with Apple, or with Google
5. You’re ready to get brushing!

If you already have a Colgate Connect account,  simply tap the login option in the app and enter your email address associated with your account.

Make sure to use the latest version of the Colgate Connect to get the most out of hum. To check that your app is up-to-date, visit the Apple App Store or the Google Play Store and make sure you’re using the latest and greatest. 

To check the version number of the app 

1. Open the Colgate Connect app 
2. Tap the tab with your name 
3. Tap profile settings,
4. Then open the about sectioner here

Add your anConnecting your hum toothbrush with your device lets you get the most out of hum. 

Before you begin

To connect your hum toothbrush, you’ll need to download the Colgate Connect App on compatible devices. Please make sure that: 

• Your device Bluetooth is on
• Your device is connected to Wi-Fi or a cellular network
• Your hum toothbrush is paired 
• You’ve created your Colgate Connect profile

Pairing your toothbrush (if not during onboarding)

1. Open the App
2. In the Home page, tap the toothbrush icon at top left to start the pairing process
3. Follow the guide to wake up your toothbrush and a pop-up will appear telling you that a connected toothbrush has been detected
4. Click ‘Yes, connect my toothbrush’
5. If you and your family members have multiple hum toothbrushes at home, the app may not detect the one you want to use. When you are not able to find yours, tap “blink” in the toothbrush list to make the status light blink

Don’t see your toothbrush?

If your toothbrush is near but not appearing in the list, it may be because:

• It’s in standby mode
• It has low battery 
• It is already connected to another device

This typically occurs because the connection just needs to be reset. Try disabling Bluetooth for a few seconds and then turn it back on. Then press the power button of your toothbrush for 10 seconds, deactivate the Bluetooth, or forget the toothbrush on the other device. Your toothbrush should then show up on the list. swer here

With colgate, you don’t have to have the app open to enjoy the perks. The Colgate smart toothbrush tracks your progress on or offline because the brush’s handle itself is packed with 3D sensors that know exactly where you are brushing your teeth. It then stores that data between syncs. Just make sure to sync your brush with the app regularly to continue getting the personalized brushing guidance that the app provides.

To synchronize your brushing:

1. First make sure your Colgate Connect app is paired with your device 
2. Open the Colgate Connect app and enable the Bluetooth of your device
3. When your Colgate toothbrush is connected, your offline brushing sessions will be synchronized with the app automatically and recorded in the app

Once your offline brushings are synchronized with the app, you’ll receive a pop up summarizing the brushing sessions you did offline. You can view all your brushings in the Frequency Chart or on the home page of the app in "latest brushing session.”

In the brushing check-up, it indicates the date and time of your offline brushing, the surface coverage and duration. 

Any brushing sessions less than 10 seconds will not be saved by the Colgate toothbrush or app in order to avoid any accidental recordings. 

To get the most out of all that Colgate has to offer, we recommend synching your brush with your app weekly and charging your brush regularly.

Did you know the Colgate Connect app is compatible with the Apple Health app? Because oral care is an important part of your health, you can add your toothbrushing data into your Apple Health app so you can view all your health progress in one convenient place. You can always revoke permission at any time. 

What you’ll need

To set up and use the Colgate Connect app with Apple Health, you’ll need an iPhone with iOS 13 or later. 

The brushing records are sent to the Apple Health app only when they are processed with the Colgate Connect app.

To enable Apple Health App integration

1. Open the Colgate Connect app and select the Home tab
2. Tap your Profile icon in the bottom-right corner then select Profile settings
3. Find the section GET MOST OUT OF YOUR DATA and enable Apple healthkit
4. Allow Colgate Connect app to write and read data in Health app

Note: The Apple health app will only show brushing records that occurred after you enabled the Apple health Kit. Any previous data will not be integrated.

To protect your hygiene, dental professionals recommend changing your brush head every three months, keeping your toothbrush healthy and clean.

With hum, you will be able to easily track when it is time to replace your brush head and order refill heads within the app or wherever hum is sold.

Brush head condition and reset counter

You can check the condition of your toothbrush head in the toothbrush settings, where you can see when you last replaced your brush head. 

The date is first defaulted for the first time you connect your toothbrush with the app, but you can reset the counter at any time (ideally whenever you replace your brush head.)

Within the toothbrush settings, you’ll find a helpful gauge that indicates the usage of your brush head: 0% means the brush head hasn’t been used yet and 100% means you’ve used the brush head for more than 250 minutes of brushing time (=3 months of use).

The brush head condition can be:

• Good → Changed recently 
• Getting older → More than half-used
• Replace now → Used more than recommended

We’ll send you a notification to remind you when it’s time to renew the brush head.

When you change the toothbrush head, remember to tap the Reset counter!

You can change your preferences from the settings menu of your app where you’ll be able to edit your first name, birthday, country and some other personal information. You’ll also have the option to manage sounds, weekly reviews, and notifications.

To access these settings: 

1. Open the Colgate Connect app
2. Tap the tab with your name 
3. Tap profile settings

In some cases, you might need to unpair your toothbrush from the Colgate Connect App in order to get things synced up again.

Disconnect your toothbrush

1. Open the Colgate Connect App
2. From the home page, tap the toothbrush icon in the top-left status bar
3. Select “Forget this toothbrush, please!” at the bottom of the screen
4. Confirm that you want to unpair the toothbrush pressing "Forget toothbrush"

Once your toothbrush has been unpaired, you can connect it with another device or connect a new toothbrush with your Colgate Connect app.

Did you know the Colgate Connect app is compatible with Amazon Alexa?

As you know, dental professionals recommend changing your brush head every three months, keeping your toothbrush healthy and clean.

With Amazon integration, Alexa will let you know when your toothbrush head or battery needs to be replaced. You can also choose to set up smart reorders from Amazon so you never run out.

This is how you do it:

To set up and use the Colgate Connect app with Alexa, you’ll need the Amazon Alexa app, the latest version of the Colgate Connect app, and a smart hum toothbrush connected!

To enable Amazon integration

1. Open the Colgate Connect app and select the Profile tab, then select Profile settings
2. Find the section LINK MY ACCOUNT and enable Amazon integration
3. Allow the Colgate Connect app to access your Amazon account

Congratulations: Your Colgate Connect app is now linked with Alexa. You will receive email and voice notifications from Alexa.

To set up smart reorders:

Go to your Alexa app and navigate to the "Devices" section in the bottom right-hand corner. Click the "All Devices" section, then find and select your toothbrush. From here you can set notifications and smart reorders.

The homepage is where you can find all your smile stats that show you your brushing progress. 

There are a few different cards displayed on the home page: earning smile points, personalized challenges, latest brushing sessions,brush better, frequency chart, question of the day and reward yourself..

Personal challenge

This card will provide you with your personal challenge recommendations tailored to your unique brushing style. Improving your brushing has never been more fun, plus you’ll earn extra smile points after completing each challenge! 

Last Brushing Session

In this card, you’ll see the coverage and duration of your last brushing sessions with a helpful 3D smile display that lets you spot the zones you’ve missed. You can use your finger to move the 3D display in any direction for a better view.

Brush better

This card gives you quick access to the Colgate Connect activities. Scroll left to view the complete list.

Frequency chart

The frequency chart shows you the breakdown of how often and how many times a day you brush, both of which are displayed in a nifty calendar. A light-coral circle appears when you brush once, a dark coral circle means you brushed more than twice. When you brush more than twice a day for multiple days, a row appears. If you brush without your app, make sure to sync your offline sessions at least once a week!  

More Ways to Earn Smile Points

All the quick challenges are listed in this section along with other ways to earn extra smile points, like enabling Apple Health integration. Be sure to check them out to maximize your rewards! 

Question of the Day

Want to bring more fun to your brushing routine? Check out our question of the day quiz—a fun way to earn smile points every day as you play!

Reward Yourself

This card shows you products available in the Colgate shop, some of which you can redeem using smile points!*

*See our reward terms & conditions for additional information. 

Colgate Connect's guided brushing makes better oral care a no-brainer, helping you improve your oral health day after day by guiding you through a brushing method approved by oral health professionals. 

With this feature, you’ll get real-time coaching during your brushing session where the 3D jaw model will indicate—live—which areas need extra attention among the 16 zones of your teeth. You’ll also get suggestions on your brushing movements, angle, and speed. On the other hand, if you are a hum smart rhythm user you will have the possibility to have the guided brushing, but contrary to the other brushes the feedback made during the brushing will not be live. The check-up at the end of the brushing will simply inform you of the duration of the brushing. For optimal results, we recommend that you keep your phone at eye level for this activity.

At the center of the screen, the percentage indicates the surface brushed for the active zone, meaning the zone that you are currently brushing.

Once an area is properly brushed, the progress indicator in the center will show "100%" and the zone will become colored in white. The next zone is then highlighted and becomes the active zone. This will continue until all zones are clean, helping you reach every last bit of plaque.

Note: in case you spend too much time in a given zone, Guided brushing will move to the next one, even if you don't reach 100% in order to prevent potentially damaging your gums.

Live progress bar

Below the 3D jaw there is a live progress bar representing all of your 16 zones brushing outcome in particular colours . 

• Light orange: zones that you missed or haven’t yet brushed
• White: zones where you achieved 100% coverage. Good job!
• Orange: zones that you need to brush, which eventually turns to white (clean) or light orange (missed).

Help text

While brushing, you will receive real-time feedback or suggestions on your brushing zone, angle, and speed, which helps you to adjust your brushing movements if needed.

• You're doing great, keep going!
• Check your zone
• You're brushing too slow!
• Be careful, you're brushing too fast!
• Tilt your brush 45 degree

Pausing the brushing session

At any time during your Guided brushing session, you can pause the brushing by pressing the toothbrush button. Or directly from the Guided brushing screen (on the top left of the screen). The Pause screen is then displayed.

Timer

In the bottom, there is a timer which shows the time you spent for this brushing. When you pause the brushing session, the timer is also paused.

End of the brushing session

Once you’re done with your brushing session, you can turn off your toothbrush. The checkup of your session will appear on the app.

To personalize the guided brushing session, you can change settings at any time. To do so, tap on the profile settings icon at the top left corner of your home page.

In the Settings page, choose the profile used and find Guided brushing settings, then you will be able to modify your preferences in Guided brushing activity, as shown below:

Highlight next zone

Choose whether or not you want the app to highlight the next brushing zones before you finish the current one.

Make every drop count

Choose whether or not you want the app to remind you to turn off the faucet during every brushing to save water.

Music

Choose whether you want music during the brushing session or not. Once enabled, you can choose music directly from your iTunes library (iOS), Music App (Android) and display it during your session. In the meantime, if you want to change the music during the session, you can activate the "shuffle" function.

Transition sound

You can activate transition sounds to be notified of when to shift brushing area by a sound.

In the Colgate Connect app, you can access a short task named test your brushing style which can help improve your brushing technique. 

Test brushing 

Did you know most people miss 40% of their teeth when brushing?

Want to know about your brushing technique. Get the answer by doing a test brushing.

Brush as you would usually do, the toothbrush will record all your movements and analyze it. Simply turn your brush-off when done to see how you performed.

Adjust brushing angles

The angle used during your brushing is important. Ideally, it should be 45° as recommended by dentists.
To help you master the perfect angle for optimal brushing, you can now unlock the feature “Adjust your angles'' for only 10 smile points. After that, you will earn 2 smile points per session!

Mind your speed 

Another important part of proper brushing is your brushing speed. With the Mind Your Speed task, you’ll get guidance on the right speed to protect your gums. As you brush, the speed of your movements is compared with specialist’s recommendations, which will help us give you tailored guidance for ways to improve.

Add yA healthy smile isn’t the only reward when brushing with hum. With our smile points program, you earn at least 1 smile point every time you brush your teeth and even more when you complete challenges, use a short task, or answer the question of the day within the app*. Now that’s what we call a winning smile. 

From the home page of the Colgate Connect app, you can view your smile points balance counter. Every 100 smiles points can be redeemed for $1 in discounts! **

* You will not earn additional Smile points for completing any challenge or activity more than 3 times in any day.

** See our reward terms & conditions for additional information.our answer here

If you’ve changed your device or uninstalled the app, here’s how you can reconnect to your account: 

1. Download the app
2. Open the Colgate Connect app and  tap Log in
3. Type your email address
4. You have received a link in your inbox. 

You’ll have to be sure to open the link on the actual device you want to use. If you don’t have access to your mailbox from this device, you can forward the link to another address. Please note that the link is only valid once and will expire after 10 minutes. 

If you used Sign in with Apple or Sign in with Google, it’s even faster! Simply tap the option you used to sign in your Colgate Connect  ccount.

We’ve made redeeming smile points super easy! Just head to the store tab on the app and you’ll be able to see how many points you have to spend. To redeem them, add items to your cart and we will automatically use your smile points when you pay for your products.

You’ll have the option to choose how many points you’d like to redeem. Please note that you will still be charged for any delivery costs, but you’ll get a chance to see those costs before you complete your purchase. We would love to hear your feedback or questions about our store so please feel free to get in touch with our friendly team here.

Please note that our Smile Points last a full calendar year, starting from when you earned them. You can find this information in smile points history, to know that how many points may expire in the end of the current calendar year.

Your Colgate Connect  account lets you track your progress in the Colgate Connect  app from any mobile device, where you’ll be able to:

• Set your preferences such as language or brushing duration
• Personalize your profile and toothbrush settings
• See your progress updates

You’ll be invited to make an account when you first sign up in the Colgate Connect app. Your Colgate Connect account is the email you’ve entered when you first logged in. You might have signed in with Apple for iOS or with Google for Android.

To review any personal data linked to your Colgate Connect account: 

1. Open the Colgate Connect app
2. Tap the tab with your name n
3. Tap profile settings, then scroll down and tap Get my data
4. You’ll receive a link in your email to view your personal data. Please note that the link is only valid for 10 minutes. 

Want to collect smile points faster? Why not get a new toothbrush for your family members? This way, everyone will contribute to the point counter with their own toothbrush!

Add a new family member

To add a new member to your Colgate Connect app, follow these steps: 

1. Open the Colgate Connect app
2. From the home page, type on the current user name 
3. Press [+] to add a new member to your account 

Modify a profile

You can complete or modify the profile of any family members by following these steps: 

1. Open the Colgate Connect
2. Go to the profile tab and tap profile settings
3. Select the profile you want to complete, modify or delete. 

Every Colgate Connect account has a unique account ID, which helps our customer service reps and developers when troubleshooting an issue. 

To find your account ID:  

1. Open the Colgate Connect app 
2. Tap the tab with your name 

Tap profile settings, then scroll down to the about section

Because we know it’s tough to improve any habit, we’ve given you lots of helpful tools to make it easier. On your home page, we’ll prompt you with personalized suggestions based on your unique brushing style to give you a better clean. Consider Colgate Connect your own personal brushing coach! We’ll track your progress with each session and challenge, and celebrate your successes with some extra Smile Points!

We're sorry to hear you want to delete your account. As part of putting you in control of your data and privacy, we give you the option to delete your account for any reason. 

When your account is deleted, all your personal information such as smile points, email and preferences associated with your account are permanently deleted from our servers. Make sure to spend all your smile points before you close your account. By deleting it, you won’t be able to access your account anymore, on all devices and Colgate apps. It is not possible to restore a deleted account. 

To delete your account: 

1. Open the Colgate Connect app 
2. Tap the tab with your name 
3. Tap profile settings, then scroll down to delete account

You can sign out of Colgate Connect without losing all your progress—don’t worry, we’ve got it saved for you. Just make sure to note your email address before logging out, as this is the account name you’ll need to log back in. 

To log out of your account: 

1. Open the Colgate Connect app 
2. Tap the tab with your name 

Tap profile settings, then scroll down to log out

If your toothbrush is near but not appearing in the list, it may be because

• It’s in standby mode
• Has a low battery level
• It is already connected to another device
• it's a hum kids toothbrush, download the hum kids app

Start disabling Bluetooth for a few seconds and turn it back on, often the connection just needs to be reset. Try to press the power button of your toothbrush for 10 seconds, deactivate the Bluetooth or forget the toothbrush on the other device. And then you shall see your toothbrush in the list.

To make sure that you have the best brushing experience, it’s highly recommended that you always update your brush with the latest firmware version. 

 If your firmware update fails for any reason, the status light of your hum toothbrush will light up with a bright and steady green color. It should restart the process by itself, but if your toothbrush failed to update its firmware again, give these steps a try:

1. Open the toothbrush menu, select ‘Forget this toothbrush, please!’
2. Quit the Colgate Connect app 
3. Turn the Bluetooth off and on again 
4. Open the Colgate Connect app
5. Pair your hum toothbrush again
6. Place your toothbrush on the charger
7. Tap 'update' to start the firmware update process

The update may take a few minutes. Keep your toothbrush on the charger and closeby to avoid any interruption.